Important Safety Information for Propane Customers

While propane (LP gas) is a very safe and reliable heat source, like all gas, if it leaks, it can cause injury, death, and property damage. As your LP gas provider, we take your safety seriously. Therefore, we use this information to remind you of safety procedures you must follow to ensure that you and your family are safe when using LP gas.

We mail out a Duty to Warn along with a brochure entitled "Important Propane Safety Information" that includes a scratch 'n' sniff component once a year, it is important for you and your family to read this information. Keep it nearby and periodically reread it. Failure to follow the safety precautions in this communication could result in a gas explosion and fire or death by asphyxiation from carbon monoxide produced from appliances which are not operating or vented properly. We can provide extra copies of the brochure at your request.

Below are several precautions that are in the brochure that we want to highlight:
 

LP gas can cause injury, death, or property damage if it leaks and ignites. To prevent this, do the following:

• Learn what LP gas smells like. Everyone in your family should scratch and sniff the blue circle in the mentioned brochure. 
• Buy, install, and maintain at least one LP gas detector per manufacturer's instructions, which is designed to alarm when gas is leaked. This is because there are some situations where you may not be able to smell LP gas. If the alarm goes off, take the same precautions as if you smell gas.

Exposure to Carbon Monoxide (CO) can cause injury or death. To prevent this, do the following:

• Buy, install, and maintain a Carbon Monoxide detector per manufacturer's instructions, which is designed to alarm when CO is detected. This is because you typically cannot taste or smell CO which is produced from appliances that are not operating properly.
• Everyone in your home should be aware of the symptoms of CO, including headache, dizziness, fatigue, shortness of breath, and nausea.
• If you or a family member shows physical symptoms of CO poisoning, get everyone out of the building and call 911 or your local fire department.
• DO NOT try to repair, modify, or alter your propane piping system or connected appliances. Only allow qualified personnel to work on it.
• DO NOT attempt to relight any pilot lights. If a pilot light has gone out, there may be a safety problem. Call your propane retailer at 217-342-9231 to relight all pilots or contact a qualified service technician to perform service or maintenance on your propane appliances.
• AVOID RUNNING OUT OF GAS. Safety hazards including fire or explosion can result.

If you have run out of LP gas or your service has been interrupted, call us immediately at 217-342-9231 so that we can come out and inspect your gas piping and check for leaks. Arrangements then can be made to relight the pilot lights by a qualified technician. 

If you have run out of gas, you need to do the following:

• Close the service valve on your LP gas tank. 
• Shut off all gas valves for appliances that use LP gas.

In addition, you can learn more about safety precautions that need to be taken for safe use of LP gas in your home or business at https://propane.com/safety/. This website contains a link to a product safety brochure and a product safety manual with extensive information on propane safety.

For a copy of a propane SDS sheet, please see the link below.

SDS Propane Sheet

Thank you for your past business and we look forward to supplying your propane needs in the future.

Chad Hankins, Service Technician – Cell: 217-343-3355
Jason Hermann, Propane Specialist – Cell: 217-962-1662
Ron Kaufman, Certified Propane Specialist – Cell: 217-663-6698

24 - Hour Emergency Number - (877) 390-4345